What the licence means for your money and data
The licence is the strongest evidence on this page, and it is the one you can check yourself. The UKGC issues licences only to operators that meet its standards, and the licence number identifies the company that holds it. Open the UK Gambling Commission public register and search for licence 048695-R-327029-014.
Look for the licence holder. The name in the register should match SuprPlay Limited, the company that runs VoodooDreams, and the licence should show as current. If the name differs or the entry is not active, stop before you deposit and contact the operator's support first.
The company is registered in Malta, not the UK. The licence is issued by the UK regulator, so UK rules are the ones that govern your account. For background on the company, see the about us page.
Licensed operators in the UK must hold customer funds separately from their own money, have games tested for fair outcomes by independent testing houses, and offer deposit limits, time-outs and self-exclusion. They must also use an alternative dispute resolution scheme for complaints they cannot settle. Identity checks are required before you can deposit or play.
For your data, the most useful step is your own. Keep your login private, use a password you do not use anywhere else, and be careful about who you send identity documents to.
Support is available 24/7 by live chat and email. Use it first for any problem with your account, and keep a record of what was said and when.
18+ · T&Cs apply
Pros and cons for players
Pros
- VoodooDreams holds a licence from the UKGC, which you can look up in its public register.
- Support is available 24/7 by live chat and email.
- Safer gambling help through GamCare and GAMSTOP is available.
Cons
- The company is registered in Malta, not in the UK, so its company records sit outside UK registration.
- The licence covers how the operator is run, not how any game pays out. Results are random, whatever the licence says.
- Identity checks are required before you can deposit or play, so you will need documents ready before your first session.
The Malta registration matters most if a dispute goes beyond the operator's own process. The licence still applies to your account, and the complaint route described above is the first step to use.
How to protect yourself while you play
Set limits before you start. Licensed operators must offer deposit limits, so you can cap how much you pay in over a day, a week or a month. Set the limit when you are calm and keep to it, rather than raising it during a session.
If you need a short break, use a time-out. It blocks your account for a chosen period and then ends, so you can pause without closing the account.
For a longer break, self-exclusion blocks you for a minimum period set by the rules. It cannot be reversed early, so think carefully before you choose it.
GAMSTOP lets you exclude yourself from all UK-licensed online casinos in one step. It covers every UK-licensed online operator, including VoodooDreams.
GamCare runs the National Gambling Helpline and can help if you are worried about your own gambling or someone else's. Keep your login private and do not let anyone else use your account.
For more on these tools, see safer gambling.