A VoodooDreams withdrawal is a short process: log in, open the cashier, choose a payout method and enter an amount. The steps above show the order. This page covers what happens around them, what can slow a payout down and what to do when it does.
Before you start, have three things ready. Your account needs to be verified, because withdrawals need identity checks. You need a payout method from the table above that is registered in your own name. You also need an amount that sits between the minimum of £20 and the maximum for your chosen method, which is £10,000 to £20,000 depending on method.
Paysafecard is the one method in the table that works for deposits but not withdrawals. If that is how you topped up your balance, plan to withdraw through another method.
What happens behind a withdrawal request
Identity checks come first. VoodooDreams holds a UK licence, and UK-licensed operators must verify your age and identity. For a withdrawal, the documents are Photo ID and Selfie holding ID (face verification). If you have not sent them yet, do it before you request a payout, because the request can be held until the checks are complete. The verification guide walks through the documents in more detail.
Processing time is a range, not a promise of a particular hour. Up to 72 hours is the processing time for a withdrawal. Treat that as the outer edge of what to expect and not as a countdown that starts the moment you press the button. Bank-side steps and any outstanding checks are separate from it.
Limits depend on the method. Every request must be at least £20. The upper limit is £10,000 to £20,000 depending on method, so the ceiling for a Debit Card payout may not match the one for an e-wallet or a bank transfer. Look at the limits table above for the method you intend to use before entering an amount. If your balance is larger than the ceiling, the method you choose affects how much you can take out in one request.
Choosing a method
Five methods support withdrawals: Debit Card (Visa/Mastercard), PayPal, Skrill, Neteller and Bank Transfer / Trustly. They differ in practical ways even though the processing time shown is the same for all of them.
- Debit card: pays back to a card in your own name. Credit cards cannot be used for gambling in Great Britain, so only a debit card will work here.
- PayPal, Skrill and Neteller: payouts go to the e-wallet account. Make sure the account is registered in your name and the details are up to date.
- Bank Transfer / Trustly: pays to your bank account. Check the account details carefully, because a typo is a common reason for a payout going astray.
As general advice, withdrawing to a method that already appears on your account in your own name keeps things simple and avoids extra questions. If you have a choice between two methods, the one you have used before is usually the least troublesome.
Before you submit
Check the balance you want to withdraw, the method and the amount. Then submit once and wait. Sending repeated requests does not make a payout arrive sooner and only makes it harder to see which request is which. If something looks wrong, contact support rather than submitting again.
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Common problems and what to do
The withdrawal is taking longer than expected. First compare the wait with the processing time in the table: Up to 72 hours. If you are still inside that window, the payout may simply be in progress. If you are beyond it, or if you have not yet completed identity checks, look at your verification status first. Missing or unclear documents are the most likely reason a first request stalls.
A document is rejected. Photo ID and a selfie holding your ID are what the face verification needs. Send a sharp, well-lit picture where all four corners of the document are visible and the text can be read. Make sure the name on the document matches the name on your account and on the payment method. If it is rejected again, ask support what exactly was wrong rather than resending the same image. More on this in the verification guide.
The payout method is not available. Paysafecard cannot be used for withdrawals. If you deposited that way, choose one of the other methods in the table that is registered in your own name. If a method you expected to see is missing, check the table above before assuming something is wrong with your account.
The amount is refused. Requests must be at least £20, and the upper limit depends on the method: £10,000 to £20,000 depending on method. If your request falls outside those figures, adjust the amount or switch method.
You cannot log in to request a withdrawal. Use the password reset option on the login screen of VoodooDreams' own website. The login guide explains the steps. Do not use a link from an email or message to reach the login page.
When to contact support
Contact support if a withdrawal is still pending after the processing time has passed, if a document keeps being rejected without a clear reason, or if the amount received differs from what you requested. Live chat and email are both available, and support is open 24/7. Give your username, the date, the amount and the method, so the agent can find the request quickly. The contact page lists the ways to reach the team.
If you are weighing up whether the casino is a safe place to keep funds at all, the page on whether VoodooDreams is legit covers the licence and the checks behind it.
Keeping your account safe and your spending in check
Enter your VoodooDreams password only on the casino's own website, never on a page you reached from a message or a search advert. This site has no login or payment form, so nothing you type here reaches your account. Use a password that you do not use anywhere else, and keep your e-wallet and email accounts equally well protected, since payouts pass through them.
Send your verification documents before your first withdrawal request, and keep them to hand in case support asks for a fresh copy. Make sure the name and details on your account match the ID and the payout method exactly.
Decide on a deposit limit before you play, and treat a withdrawal as a normal part of managing your balance. Deposit limits, time-outs and self-exclusion are available through your account, and the safer gambling page explains the tools. If you want to take a break, withdrawing your balance first is a sensible way to separate the money from the play.
Keep a record of each request: the date, the amount and the method. If you ever need to query a payout, those details save time on both sides.