To sign up at VoodooDreams, you register on the casino's own website, give your personal details, confirm that you are 18 or over and complete an identity check. The steps above show the order. This page covers what happens behind them and what to do if one of them stalls.
Before you start, have a few things within reach:
- your photo ID, with the name and date of birth you will register under
- a device that can take a clear photo of you holding that ID
- the payment method you plan to use, in your own name
The welcome offer is the last step in the list above, and the key terms table shows its terms. Read them before you deposit; T&Cs apply. If you only want to compare offers first, the welcome bonus page goes through the one linked to registration.
What stands behind the sign-up steps
Age and identity
VoodooDreams must verify your age and identity before you can deposit or play, as every UK-licensed operator must. In practice, this is why the sign-up steps include a verification step and why the personal details you enter matter. They are checked against your documents, so use your legal name, your real date of birth and your current address, spelled as they appear on your ID. A nickname or a shortened first name is a common reason for a mismatch.
Which documents are used
The documents for verification are Photo ID and Selfie holding ID (face verification). The second item is a face verification: you photograph yourself holding your ID so that your face can be compared with the document. It is a different thing from a plain photo of the ID, so allow time to take both properly, not in a rush on a phone with a low battery.
For the document itself, a passport or a photo driving licence is the usual kind of photo ID. Use whichever one you can photograph clearly, and check that it is valid and not expired. The verification guide goes into more detail on the documents and the process.
What takes time
Photo checks depend on image quality, so the step that most often slows things down is the one you control. A sharp photo in good light, with all four corners of the document visible and no glare over the text, is far more likely to pass at the first attempt. Do not edit, crop or filter the images.
Do not expect a fixed turnaround. Plan the registration for a moment when you are not in a hurry, and do not treat a quick start as a given.
Registration and the first deposit
Registering and depositing are separate actions. Once your account is open, the deposit guide shows how to add funds, and the key terms above show which offer is tied to that deposit. Use a payment method registered in your own name. A card or account belonging to someone else is a common cause of payment problems, and it is a problem you can avoid before it starts.
If you are looking for an offer that does not need a deposit, see no deposit bonus codes. T&Cs apply to every offer, so check the terms shown for the one you choose.
Where you register
This site has no sign-up form and never asks for your details. You register only on the casino's own pages. Use visit VoodooDreams to get there, and check that you are on the casino's site before you type anything. You can also check the licence on the Gambling Commission register.
18+ · T&Cs apply
Common problems and what to do
Your details are rejected or do not match
If the registration form or the identity check reports a mismatch, compare what you typed with your ID line by line. Typical causes are a missing middle name, a different spelling of the street, an old address, or a date of birth entered in the wrong order. Correct the details to match the document rather than adjusting the document to fit what you typed. If you have moved recently, the address on your ID may differ from where you live now, so tell support about it rather than guessing.
A document or selfie will not upload or is rejected
Most rejections come down to image quality. Retake the photo in daylight or a well-lit room and put the document on a plain, flat surface. Make sure that:
- every edge and corner of the document is in the frame
- text and photo are sharp, with no flash glare
- for the selfie, your face and the ID are both clearly visible in the same shot
- the file is a normal photo or scan, not a screenshot of a screenshot
If a second attempt also fails, stop retrying and contact support. They can tell you what was wrong with the upload.
You forget your password or already have an account
If the site says your details are already registered, you probably have an account. Do not try to register again with slightly different details to get round it. Go to the login guide for how to get back in. For a forgotten password, use the reset route on VoodooDreams's own login, not a link from an email or message you did not ask for.
A payment does not go through
Check that the card number, expiry date and billing address are right, and that the card is in your name. If you pay by card, it must be a debit card, because credit cards cannot be used for gambling in Great Britain. A bank may also block a gambling payment on its own side, in which case your bank is the place to ask. The deposit guide covers the payment options.
Verification seems to be taking a long time
Check first that you have uploaded every document in the list above, and that none was marked as unreadable. If everything is in and you are still waiting, contact support instead of creating a second account or sending the same documents repeatedly.
Contacting support
VoodooDreams offers live chat and email support, and the support hours are 24/7. When you write, give the step where you stopped, what the screen told you and which document you used, without sending card numbers or your password. Live chat suits a quick question about a rejected upload. Email suits a problem that needs screenshots or a longer explanation. The contact page lists the ways to reach the team.
Keeping your account safe from the start
Enter your password only on VoodooDreams's own website. Never type it into a page you reached from a message, and do not share it with anyone, support staff included. Use a password you do not use anywhere else, and keep it in a password manager rather than a note on your phone.
Set up your controls while you register, not later. UK-licensed operators must offer deposit limits, time-outs and self-exclusion. Decide on a deposit limit before you make your first deposit, while you are not yet playing. The safer gambling page explains the tools.
Keep your documents ready and up to date. If your address or name changes, your ID may no longer match your account, which can cause trouble at the next check. Store clear, current copies somewhere private on your own device, and delete any that you sent by mistake to the wrong place.
Finally, use a secure connection when you register. Public Wi-Fi is a poor place to type personal details and upload a photo of your ID. Your home network or mobile data is the safer choice. When you finish, log out on any shared device.