A voodoodreams login happens on the VoodooDreams website, in a browser on a computer, phone or tablet. You need the email address or username and the password you registered with. The steps above give the order, so this page covers what sits behind them and what to try when signing in does not work.
This site has no login form and never asks for your details. Open VoodooDreams by typing the address yourself or from a bookmark you saved, and enter your password there only.
VoodooDreams has no iPhone or Android app, so a phone signs in through its browser. The mobile version guide explains how the site behaves on a smaller screen. If you have not registered yet, begin with how to sign up, because there is nothing to log in to until an account exists.
Before you start, have these to hand:
- the email address or username you registered with
- your password, or a password manager that holds it
- your documents, in case a check is requested: Photo ID and Selfie holding ID (face verification)
What stands behind a VoodooDreams login
Website only, on any device
The login is on the website, and the site works on both desktop and mobile. Because VoodooDreams has no iPhone or Android app, treat any store listing that offers a VoodooDreams login with caution. The reliable route is the website address you typed or bookmarked yourself.
The details you enter
You sign in with the email address or username and the password from registration. Passwords are usually case-sensitive, so a capital letter in the wrong place is enough to fail. Autofill can also insert an older entry from a previous account or an old password. If a sign-in fails, check what the browser has filled in before you type anything again.
Identity checks
Every UK-licensed operator must verify your age and identity before you can deposit or play, and VoodooDreams requires verification. The documents are: Photo ID and Selfie holding ID (face verification). The full process is in the account verification guide.
A few things make a check go more smoothly:
- Photograph the ID on a plain, flat surface in good light.
- Keep all four corners of the document in the frame, with nothing covering the text or the photo.
- For the selfie holding your ID, hold the document beside your face so both are sharp and readable.
- Use the same name and details you gave at registration, since a mismatch is a common reason for a document to be refused.
How long a check takes depends on the document, the image quality and whether anything needs resubmitting. A sharp first attempt is usually quicker than several rushed ones.
Browser and connection
Many sign-in faults come from the browser rather than the account. An out-of-date browser, blocked cookies, a content blocker or a weak mobile signal can all stop a login page loading properly. Update the browser, try another one, or switch between Wi-Fi and mobile data before you assume something is wrong with your details.
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Common login problems and what to do
You forgot your password
Use the password reset option on the login screen, as in the steps above. Do not keep guessing: after a couple of failed tries, resetting is faster and keeps you from typing variations you will not remember. Choose a password you do not use anywhere else. If you use a password manager, let it generate and save the new one.
You are not sure which email or username you used
Think about which addresses you might have registered with, such as a personal address, a work one or an older one. Check each one you can access for anything that shows you signed up. If nothing helps, contact support, as described below. Do not try to register again with different details, because a second account is not a fix and can create complications with verification.
The password is right but sign-in still fails
Run through the simple causes in turn:
- Caps lock is on, or a phone keyboard has capitalised the first letter.
- Autofill has entered an older password.
- A space has been added at the end when pasting.
- The browser is out of date, or cookies are blocked.
- You are on a different website from the real VoodooDreams site.
Type the password by hand once, in plain view, rather than pasting. If it still fails, reset it.
The page will not load or looks wrong
Refresh, then try another browser or switch networks. On a phone, close other tabs and try again. If the page still does not load, wait and try later. If it looks different from what you expect, or the address in the bar is not the one you meant to visit, leave it and open VoodooDreams again from your own bookmark.
A document is rejected
Look at the photo before you resubmit it. Blur, glare, cut-off corners and a partly hidden face are the usual faults. Retake the image in daylight or bright, even light, with the document flat. The documents asked for are Photo ID and Selfie holding ID (face verification), so check you are sending what is requested and not a substitute. The verification guide goes through the process in more detail.
When to contact support
If resetting the password does not work, you cannot reach the email address you registered with, or a document keeps being refused, contact VoodooDreams support. There is live chat and email, and support is available 24/7. The contact page has more on getting in touch.
When you write, give your username or registered email address and describe what happens, including any message you see. Never include your password in a chat or email, and never give it to anyone who says they are from support.
Keeping your account secure and under control
- Use a password only VoodooDreams has. If the same password is used on several sites, one leak puts the others at risk. A password manager makes unique passwords practical.
- Enter it only on the real website. Type the address yourself or use a bookmark. Do not sign in from a link in a message, an advert or a social media post. This site has no login form, so a login box on any page of ours would not be genuine.
- Be careful with shared devices. Avoid saving the password on a device other people use, and log out when you finish.
- Keep your documents ready. A clear photo of your ID and a selfie holding it, stored where you can find them, make any check simpler. Delete copies you no longer need from shared folders and devices.
- Keep your contact details current. The email address on your account is what you will rely on if you ever need to recover access.
- Set a deposit limit. Every UK-licensed operator must offer deposit limits, time-outs and self-exclusion, and a limit set before you play is easier to stick to than one decided mid-session. Our safer gambling page explains the tools, and GAMSTOP covers all UK-licensed online operators if you want to exclude yourself.
You can also confirm that an operator is licensed on the Gambling Commission's public register, which is a sensible step before you hand over personal documents to any site.