Verifying your VoodooDreams account means sending VoodooDreams the documents it needs to confirm who you are. This guide explains what happens behind the steps above, what to prepare before you start, and what to do when an upload is rejected or confirmation takes longer than you expect.
Have the documents listed in the table above ready before you begin, with the originals to hand. Choose a flat surface and good daylight for your photos, so each document and your face can be seen clearly. That way you can complete the upload in one sitting instead of stopping halfway through.
Verification comes before deposits and withdrawals, so it is worth doing early, even if you do not plan to play straight away. The sections below cover the checks, the common problems and how to keep your account secure while you wait.
What the checks involve and what affects them
A UK-licensed operator must verify your age and identity before you can deposit or play. Verification is required on VoodooDreams, so you will need to complete it before you use the account for either.
VoodooDreams asks for Photo ID and Selfie holding ID (face verification). Each upload should show the complete document, with all text readable and no part cut off. For the selfie, hold the document in the same photo as your face, so that both can be seen in one picture.
Matching names are part of how UK-licensed operators check identity. Keep the name on your account the same as the name on your identity document, and the same as the name on any payment method you plan to use. If the names differ, the check may need more information before it can be completed.
Use original photos rather than screenshots of photos, and avoid filters or edits. A slightly larger file that is sharp is more useful to a check than a small image that is blurred or dark. If a document has more than one page or side, send every page the check requires.
Once your identity is confirmed, you can use the payment options guide to see the methods available to you. Your choice of method does not change the documents you need, but the name on the method must match your account.
Confirmation takes time after you upload, and the steps above ask you to wait for it before you request a withdrawal. Send your documents well before you need your money, not on the day you want to withdraw. That gives you room to deal with a rejected upload without rushing.
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When an upload is rejected or the check stalls
If an upload is rejected, do not send the same photo again without changing it. Check that the whole document is visible, that the text is readable, and that the document has not expired. Then check the name against your account and make sure the selfie shows your face and the document together in one picture.
Once you have corrected the problem, upload fresh copies rather than resending the old files. Keep the file names simple and the sizes reasonable, and do not combine several documents into one image unless you are asked to.
If you are not sure why an upload failed, contact VoodooDreams support and ask which part needs changing. Describe what you sent and what you see on screen, so the reply can point you to the right fix. Support is available 24/7 through live chat and by email, so you can choose whichever channel suits you.
If you cannot log in to upload or check your documents, use the password reset on the login page on VoodooDreams's own website. Do not try to log in through any other page, even if it looks similar. Once you are back in, return to the verification section and carry on from where you stopped.
If a payment does not go through, check the available payment options and confirm that the name on the method matches your account. Do not repeat the payment several times while you wait for an answer. Contact support first, so the problem can be checked before you try again.
When you write to support, keep your copies of the documents and the file names to hand. Include the date you sent them and the message you received, if there was one. Clear details help the team answer faster without asking you to repeat yourself.
Keeping your account and documents safe
Enter your password only on VoodooDreams's own website. Do not enter it on any page that a message, email or search result sends you to, and never share it with anyone, including people who say they work for VoodooDreams.
Send your documents only through VoodooDreams's own website, or through the support channels listed on the contact page. A request for documents by an unexpected email, text or social message should be treated with caution, and you should not reply to it with any personal details.
Only upload documents that belong to you. Documents in someone else's name will not help your account, and they can cause problems for the person whose details are used.
Keep the originals in a safe place until your account is confirmed, in case support asks for them again. Store your copies on a device you control, and delete any copies you no longer need once the check is complete.
If you want to keep your play within a budget you can afford, the safer gambling page explains the tools available for that. Set any limits before you play, rather than after you have already spent more than you intended.